The GuestDiary is quite a large piece of software covering the Website, Booking Engine, Channel Manager and Diary. Often this software can often be found running Million €/£/$ Businesses! Staff need to be trained on this system to get the most out of it, for this reason the GuestDiary University (GDU) has been born and is available for GuestDiary Users.
The first 3 modules (only available to GuestDiary Users) cover the product itself and are relevant for Reservation Staff. Module 4 'Sales and Marketing' is more interesting for people who want to learn more about this subject in the Hospitality sector.
It comes in the format of a series of videos that a user can watch, then a series of questions which if they answer correctly generates a GDU Certificate. Obtaining the ‘certificate’ is proving popular with the hotel staff.
This is a FREE training tool Owner/Managers can avail of by giving staff the time and encouragement to undertake at least the first 3 modules, become certified, and hopefully avoid future mistakes or extract more benefits from the GuestDiary.
We would like to reach the point that Hotel Owner/Managers sit any new member of staff down in front of a computer and get them to do the training and become certified before they go anywhere near the properties GuestDiary Account.
One result is that we have been able to form a 'community' with Hotel Staff who are GDU certified and communicate with them on an ongoing basis with updates about our system and news and alerts from the hotel industry in general. We find that most hotel reservation staff appreciate the opportunity to broaden their knowledge about the industry and build up their skillset, and this in turn can lead to a more positive approach to Revenue Management for the hotels.
What our customers say;
The beauty of GDU is that it is both a tool for training new reservation staff and a refresher course for seasonal staff. Staff don’t remember everything when they have been off for a while, but having done the training they know where to do a quick refresher course or search for a solution to their query.
It saves us time because we do not have to sit down and train staff ourselves.
Certification is a good tool because I then know that staff have acquired a good knowledge of the system.
Laura Moynihan Duty Manager - Earls Court Hotel
Thank you for coming up with the idea of GDU. In the current circumstances of restricted movement and mixing, GDU is an extremely useful tool for remote training. GuestDiary is a very user-friendly system and easy to learn, however GDU is an efficient unified training platform for GuestDiary users to learn the system, test themselves, and refer to in case of any questions.
GDU is definitely a starting point for anyone joining reservations and front desk team and a great time-saver for trainers. Certificates of completion gave us all more confidence. Also training course helped us to discover extra features of the system to use in marketing.
Asya Manager - Listowel Arms
Sample GuestDiary Certificate (Module 2)