Originally we had planned this to be a chargeable module but
with the rise of Covid-19 we have decided to offer it as a free module to any
of our customers using the GuestDiary that want it. Everyone is well aware of
the need to maintain distance and reduce grouping of staff and guests.
How does it work?
Customers will also automatically receive an email on the
morning of their arrival date. (Alternatively you will be able to send
notifications via the "Contactless Reminder" button to 'guests
arriving today'). In the e mail they are asked to check-in via a link in the
email. When the guest clicks the link they will be taken to the Guest Portal to
At this point they can add contact details that may be
missing ie Address, and they must agree to any Terms and Conditions that
currently appear on your sign-in form (just like they would at the front desk).
Some of our hotel customers require the ID of their
customers to be provided. The Remote Check-in can be optionally configured so
that the customer has to add some form of ID when doing a remote check-in.
Once the guest completes the check-in process you will be
notified in the "Contactless Portal" and in the alerts on the right
hand panel of MyGuestDiary.Com. Here you can view the details provided by the
guest during their check-in. Once you have reviewed the sign in details of the
guest you can also acknowledge the check-in. This will ensure your colleagues
know your required internal steps have been completed.
Acknowledging the check-in also sends an email with a
default message to the user, you can also add custom text to each
acknowledgement. The custom message might be a pin for a keypad on a small lock
box to retrieve the key, or guidance on where they can collect the key.
Please contact us to activate the Contactless/Remote