GDU Ninja Update 39 - Reducing Hotel Costs
GuestDiary – The Automated Version of Hotel Management
Running a hotel or guesthouse is a labour-intensive business. From updating room availability to handling guest communications and processing payments, many daily tasks demand human attention — and with that comes extra costs.
GuestDiary changes that. Our platform replaces repetitive manual processes with smart automation, allowing you to run your accommodation more efficiently, with fewer staff hours, and at a lower cost.
Why GuestDiary is the “Automated Version”
With GuestDiary, many of the routine tasks that once required staff can now happen instantly and without human intervention:
Automatic room updates to OTAs – We instantly send your available rooms to online travel agents (OTAs), so you never oversell or miss a booking opportunity.
Automatic cancellations management – When a guest cancels, the room is immediately placed back on sale.
Automatic invoicing – If your property generates invoices, we send them to guests after departure without you lifting a finger.
Automatic pre-arrival emails – Guests receive a friendly reminder before their stay, improving communication and reducing no-shows.
Automatic review requests – Keep feedback flowing without manual follow-ups.
Automatic door code delivery – For properties with connected door lock systems, entry codes are sent to guests automatically — no need for reception check-ins.
Seamless EPOS integration – Connect to your EPOS system so room charges from the bar or restaurant are added straight to the guest’s bill.
Automatic payment processing – Charge guests before arrival without manual intervention, reducing front desk workload.
Automatic monthly revenue reports – Your accountant receives the figures directly via email each month.
And because GuestDiary is fully online, there’s no server to maintain at your property — just log in from anywhere.
Coming Soon: AI-Powered Rate Management
Our next big step in automation will use artificial intelligence to optimise your room rates in real time, ensuring you maximise sales without constant monitoring.
The Bottom Line
Every minute your staff spends on repetitive admin is a minute they can’t spend creating memorable guest experiences. By letting GuestDiary handle the operational chores, you’ll save time, cut costs, and improve efficiency — all while delivering a smoother guest journey.
GuestDiary: The Automated Version of Hotel Management.