GDU Ninja Update 20 The Future Part 4 - Checkin Kiosks Again

As expected the message we sent out about Self Service Checkin Kiosks generated a lot of hopes and doubts. Below is a selection;

1. Do you really think Hotels will allow guests to checkin without seeing a guest?

A good question, we can think of some types of properties in certain locations where this might be a problem, but...its already being done in some countries and if you can check in to a plane without going to a checkin desk nowadays why not a hotel? Of course, if the ‘meet and greet' personal service is important to your property, Self Service Checkins may not be an option. But some smaller properties already manage without ever seeing the guests, texting a door code to the customers before they arrive.

2. What happens if someone arrives without a reservation?

Some checkin kiosks allow guests to arrive, book and pay with a valid credit card before dispensing the door card.

3. Will this require new door locks?

We are not sure at present, but our initial investigation shows that some of the kiosk suppliers MAY connect to your existing key card supplier.

4. Do you have an idea what a self-service checkin kiosks costs?

Our initial investigations have shown prices varying from 300 to 400 euros per month.

5. Does GuestDiary connect to any of these Kiosk Suppliers?

Not at present but we are talking to several at the moment. We expect this to happen in 2024.

6. What happens if a guest needs to change room?

There will be some occasions when properties will HAVE to revert back to the PMS to carryout complex changes. A Kiosk will NOT be able to do everything.

7. Do you really think this will happen?

For some properties in some regions this is likely to make sense (and for some operating under severe cost pressure this will be a must), especially as customers get more and more used to doing things 'automatically'. Most Ryanair customers would react badly if they were forced to go back to checkin counters instead of doing online checkin.

Interestingly some feedback has indicated a hidden advantage. Busy properties struggle to retain staff and training a lot of staff how to use a PMS is often not an option, whereas any untrained waitress/room cleaner/kitchen porter is likely to be able to guide a customer how to checkin on a kiosk!. At the very least it could be a support to a busy Reception Area.

If you have any questions thoughts or fears please send them to us at info@accubook.net or better still post them in so other Hotels can share in the debate.